Privacy and Security

Thank you for visiting (this "Web site"). Chestnut Hill Candle Co. ("Chestnut Hill" or "we") is committed to honoring and protecting your privacy while at the same time providing you with a first rate on-line and shopping experience. As an important part of respecting your privacy, we believe that you have the right to know what information is collected by this Web site, how such information may be used, and what security measures are taken to protect your information. By submitting information through our Web site, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. This Privacy Policy does not cover any website other than the Web site.


1. Effective Date of this Privacy Policy
This policy is effective as of 01/01/13.


2. Collection and Use of Information
When you visit our Web site, place an order, request a catalog, otherwise interact with our Web site, and/or contact us via e-mail, certain information is or may be collected. Among the types of information that may be collected are the following:
  • If you create an account, we may collect your name, company, address, phone number, and email address
  • If you place an order, we may collect your name, company, address, phone number, email address, billing information, the kind of product purchased and other information about your purchase
  • If you sign up for emails, we will collect your email address
  • If you request a catalog, we may collect your name, address, and email address
  • If you send us an email, we will collect your name, email address, and any information that you may choose to submit with the e-mail message.
  • We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them). "Cookies" are small bits of data that a web site can send to your browser and may then be stored on your hard drive. We use cookies in connection with certain features on our Web site. We use the Cookies to enable us to store items in your shopping cart. You can set your web browser so that you will always be notified when you receive a Cookie. Persistent Cookies can be removed by following Internet browser help file directions.

Use of Information
We use information such as your name, address, phone number, e-mail address and credit card information to contact you, create your account, respond to your inquiries, send you a catalog and to process, deliver and receive payment for your purchases. We may use such information to send you a promotional materials (e.g., a catalog or notify you of services, special offers, new products and other services that we believe may be of interest to you), or to send you administrative emails (e.g., notify you of important new changes in our Web site). We may also use this information to improve our products and services and for internal business purposes, such as generating statistics and developing marketing plans.


3. Security
Chestnut Hill takes reasonable precautions to protect the security of your personal information. Our Web site is hosted on servers that utilize SSL server software. Any credit card information that you provide is encrypted while it is being transmitted over the Internet in order to reduce the possibility that such information can be read by an unauthorized person. Any credit card information collected by us is stored in files held behind a firewall designed to protect your information and to deny unauthorized access by outside users. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.


4. Opt In/Opt Out
If you do not wish to receive promotional e-mails (e.g., emails regarding special offers or catalogs) from us, please let us know by sending us an e-mail to Please be sure that your e-mail includes your name and address. You may also change your preferences at any time by clicking the "unsubscribe" link at the bottom of each e-mail you receive from us.  If you are requesting to be removed from our postal mailing list, please include your name, address that is located on the back of your catalog. You can also let us know by mailing us c/o Chestnut Hill Candle Co.  5418 Veterans Blvd,  Chester, WV 26034 or by calling us at 1-304-459-3081.


Despite your indicated e-mail or mail preferences, we may send you service related communication. For example, we may send you notices of any updates to our Terms of Use or Privacy Policy and when you purchase from us online or through our catalogs, we may need to contact you via phone, email or mail to address questions or issues specific to your order or for other service-related reasons, even if you have opted to not receive promotional communications.


5. Providing Information to Third Parties
We do not sell or rent your personally identifiable information to third parties at all!

6. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used