Returns & Exchanges

Returns will be accepted if the product is damaged in transit only if a claim number from the carrier is obtained.  Obtaining the claim number is the responsibility of the customer.  Keep all packing and box as the carrier will need to inspect it. If the carrier determines the claim to be valid, a credit can be issued or we will resend the products at no cost to the customer.

Returns on products that do not work properly are allowed only if the faulty product is returned to Chestnut Hill Candle.  The shipping cost to return the product will be the responsibility of the customer.  When received, we will inspect the product and determine the problem.  If the problem is determined to be the fault of Chestnut Hill the item will be replaced at no cost to the customer as well as a refund of the return shipping charge.  

Returns with out damage or fault will be subject to a 50% restocking fee.  The customer will be responsible for all shipping costs.  If free shipping was given at time of order, the customer will be responsible for the actual charge to Chestnut Hill Candle as well.

If you would like to exchange or return an item for any reason please enclose your invoice and merchandise in the original packaging. Send the box to us via UPS or insured mail to one of the addresses below. We cannot accept returns sent C.O.D.

Chestnut Hill Candle Co.  Mail Order
5418 Veterans Blvd.
Chester, WV 26034

 

Our Guarantee
We value your patronage and are truly committed to your satisfaction. If any purchase from the Chestnut Hill Candle Company fails to meet expectations when properly used, please return it to the above address for an exchange or a full refund.